ORDER PROCESSING
We aim to get all orders to you within 3 working days. This can change depending on the shipping method you’ve chosen and the delivery location. If you have any questions regarding your order, contact us.
SHIPPING RATES & DELIVERY TIMES
We regularly deliver to most countries worldwide. You can see the full list in the cart when you checkout. This is limited only by the availability of services provided by our payment and courier partners in a country. If your country is not currently available in the cart, we’re unable to make exceptions – but please do check back at a later date.
- UK Standard Delivery: £4.00
- Royal Mail 1st Class: £6.00
- Special Next Day Delivery: £9.50
- EU Delivery: £6.00
- International Delivery: £7.00
- Store Collect (Freshwater, Isle of Wight): Free
- International Tracked & Signed Delivery: £18.00
- EU Tracked & Signed Delivery: £15.50
(UK & EU prices include the cost of VAT)
International shipments may incur customs fees/duties (e.g. Canada). For each country, the customs policy is different, with the fee usually based on a variety of factors like weight, value, and size. Customs fees/duties are the customer’s responsibility.
ORDER NEVER ARRIVED
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address; however, it will be at your cost.
If the shipping address was correct, please contact us noting your order number and we’ll see what can be done.
